Refund Policy

Nemorya paid plans are sold as subscriptions billed $19.99 per month, or $169.99 per year. This policy explains how renewals, cancellations and refund requests are handled.

It applies alongside the Terms of Use and the plan details shown to you at the point of purchase.

Nemorya Pro is sold as a web subscription on either a monthly ($19.99/month) or an annual ($169.99/year) plan. The price, billing period and currency are shown before you confirm the purchase.

Web payments are processed by Stripe, our payment provider. Stripe handles your payment information; Nemorya does not store full payment-card details.

If you have a billing question — a failed upgrade, a charge you did not expect, or a plan that did not activate — contact support with the email address used for the purchase and we will look into it.

Nemorya is currently a mobile-optimised web app that can be installed to your home screen as a PWA. Using it on a phone or tablet does not change how billing works.

A subscription started while using Nemorya on a phone or tablet is still a web subscription processed by Stripe. Nemorya does not currently offer Apple App Store or Google Play billing, so there is no app store purchase or app store refund process to use today.

If native app store purchases launch in the future, this section will be updated to explain how refunds are handled for them.

Subscriptions renew automatically at the end of each billing period — monthly plans each month, annual plans each year — unless you cancel before the renewal date.

Renewals are charged at the price and billing period shown for your plan at the time of purchase. We will tell you in advance if those terms change.

You can cancel at any time from Settings → Manage billing, which opens the Stripe customer portal for your subscription.

Cancellation normally takes effect at the end of the current billing period. Nemorya Pro stays available until that date, and no further renewals are charged after it.

Cancelling prevents future renewals; on its own it is not a refund request. If you believe a refund is also due, contact support and explain why.

Refund requests for web subscriptions are reviewed case by case, subject to applicable law and the circumstances of the charge. We do not advertise a guaranteed refund window, and a refund is not issued automatically on cancellation.

Any mandatory statutory right you have to cancel or to a refund is unaffected by this policy.

If you believe you were charged twice, charged after cancelling, or charged an incorrect amount, contact support as soon as you notice it and include the date, the amount and the email address on the account.

Genuine duplicate or erroneous charges will be corrected.

Where a refund is considered, the outcome may depend on:

• the consumer protection law that applies where you live
• the specific billing circumstances, including whether the service was delivered as described
• how much of the paid period has already been used
• whether the charge was a duplicate or a clear billing error

We will always tell you the outcome of a request and the reason for it.

Use the contact form on this site and choose “Billing” as the subject. Include the email address on the account, the approximate date of the charge and the amount.

You can also review your invoices and payment history yourself at any time through Settings → Manage billing.